Shipping Policy

How SPINEL orders reach you. Ready-to-wear frames and sunglasses can be delivered to your address. Prescription eyewear is made to order and fitted by a SPINEL practitioner before it is handed over.

01Where we deliver

Sri Lanka. We deliver island-wide, including outstation areas.

Outside Sri Lanka. International orders are arranged individually. Please contact sales@spinelglobal.com before ordering so we can confirm delivery options, timelines and charges. Any import duties or taxes in the destination country are payable by the recipient unless we agree otherwise in writing.

02Delivery charges

Any delivery charge is shown at checkout before you pay, or confirmed with you at the time of order. There are no hidden fees on delivery.

03Payment

You can pay online by card through our secure payment gateway, or by cash on delivery where it is offered at checkout. All payments are processed by Fx Enterprises, so receipts and statements will show Fx Enterprises as the merchant.

04Preparing your order

• Frames and sunglasses: each pair is checked (frame, hinges, lenses and finish), packed in its SPINEL case and dispatched once your order is confirmed and invoiced.
• Prescription lenses: single vision, progressive (Balance View, Flexi Focus, Innosight, PC Pro) and MyoCare lenses are surfaced to your prescription. Production time depends on the lens design and prescription, and we will confirm the expected timeline with you. The finished pair is measured, fitted and verified by a practitioner before it is handed over.

05Delivery times

Delivery within Sri Lanka usually takes a few working days after dispatch. Remote areas, public holidays and bad weather can cause delays. All times are estimates. If you need an order by a particular date, for example as a gift, please contact us before ordering.

06Tracking

Once your order is dispatched, we send you the courier and tracking details by email or phone. You can also see your order status under My account.

07Collection

Where collection is arranged, you collect your order from the SPINEL practitioner or point of purchase. Please bring your invoice or order number. Prescription eyewear is adjusted on your face at collection, and later adjustments are handled by the practitioner who fitted the pair.

08Receiving your parcel

• Give us a complete delivery address and a mobile number you can be reached on, as the courier may call you.
• Check the outer packaging when it arrives.
• If delivery fails because of an incorrect address or because you could not be reached, we will arrange redelivery, and a second delivery charge may apply.

09Damaged, wrong or delayed parcels

If your parcel arrives damaged, incomplete or with the wrong item, contact us within 48 hours of receiving it, with clear photos or a video. Once we have reviewed it, we will arrange a replacement, the correct item or a refund at no extra cost to you. If tracking stops updating, let us know and we will follow up with the courier. Full details are in our Return Policy.

10Questions about a delivery

Please include your order or invoice number when you get in touch.

SPINEL is a brand of Fx Enterprises, Colombo, Sri Lanka. Shipping Policy — effective 3 November 2026.