Terms & Conditions

The terms on which Spinel Global supplies eyewear and lenses, the one-year warranty that covers them, and how returns are handled. These terms apply to spinelglobal.com and all Spinel Global purchases.

01Who you are dealing with

Spinel Global is a brand owned and operated by Fx Enterprises. It is a brand, not a separate company.

When you buy from Spinel Global, your contract is with Fx Enterprises. This means:

• All payments for Spinel Global purchases are processed by Fx Enterprises, and all refunds are issued by Fx Enterprises.
• All regulatory compliance and government policy obligations relating to these products are undertaken by Fx Enterprises, not by Spinel Global as a brand.
• The Spinel Global name, logo, designs, product photography and website content are the copyright and property of Fx Enterprises.

References to “we”, “us” and “our” in this document mean Fx Enterprises, trading as Spinel Global.

02Acceptance and use of this website

By using spinelglobal.com or placing an order with us, you accept these Terms and Conditions. If you do not accept them, please do not use the site.

Eligibility. You must be at least 18 years old to place an order. Products for children, including MyoCare myopia-control lenses, are ordered by a parent or guardian.

Acceptable use. You may browse the site and place orders for your own use. You may not use the site to interfere with its operation or security, extract content or images for commercial use, or misrepresent yourself as an authorised SPINEL dealer.

Changes. We may update these terms at any time. The version published on the site at the time of your order is the version that applies to that order.

Availability. We aim to keep the site available at all times but do not guarantee uninterrupted access.

03Products, prescriptions and fitting

SPINEL products are supplied and fitted through trained practitioners. Prescription eyewear is not sold as a self-service item.

Prescriptions. Prescription lenses are made to the prescription and measurements you or your practitioner provide. You are responsible for the accuracy of the prescription supplied. We recommend a prescription issued within the last 12 months, or as advised by your eye care professional.

Made-to-order items. Lenses surfaced to an individual prescription are made for you specifically and cannot be resold. They are treated differently from stock items under Section 6.

Fitting. Every pair is measured, fitted, adjusted and verified by a practitioner before it is handed over. Adjustments after collection are handled by the practitioner who fitted the pair.

Product information. We describe products as accurately as we can. Colours shown on screen can vary from the physical product. Specifications, lens coatings, index and material options may change as the catalogue is updated.

Medical note. Information published about lens designs, including MyoCare, explains how the products are built. It is not medical advice and does not replace an eye examination or the advice of a qualified eye care professional.

04Orders, pricing and payment

Orders. An order is confirmed only when we accept it and issue an invoice. We may decline an order where the item is unavailable, the prescription cannot be produced, or the pricing shown was published in error.

Pricing. Prices are shown in Sri Lankan Rupees (LKR). We may change prices at any time; the price on your invoice is the price that applies to your order.

Invoice. Keep your invoice. It is proof of purchase and is required for any warranty claim, return or exchange under Sections 5 and 6.

Delivery and collection. Collection and delivery arrangements, timelines and any charges are confirmed with you at the time of order. See our Shipping Policy.

05Warranty — 1 year

The original invoice must be produced for any warranty claim. Without it we cannot verify the purchase date or that the product is ours.

How a claim is assessed. Bring the product and the original invoice to the practitioner or point of purchase. The product is inspected to determine whether the fault is a manufacturing defect. Where it is, we repair or replace the item at our discretion, at no charge. Where inspection shows the fault was caused by use, accident or third-party repair, the warranty does not apply; we will tell you why and, where possible, quote for a chargeable repair.

Assessment time. We complete inspection as quickly as possible and will tell you the expected timeline when the item is handed in. Where an item must be returned to the manufacturer, longer timelines apply and we will tell you at the time.

Replacements. A repaired or replaced item carries the remainder of the original 1-year warranty. It does not start a new warranty period.

You can check the warranty status of a SPINEL product on our Warranty page.

06Returns and exchanges

What we accept

• The product has a manufacturing defect as described in Section 5.
• The original invoice is produced.
• The product is returned complete, with its case and accessories.

What we do not accept

• Change of mind, wrong choice of style, colour or size.
• Damage caused by use, accident, neglect, or repair by anyone other than a SPINEL practitioner.
• Prescription lenses made correctly to the prescription supplied, where the prescription itself was wrong or has since changed.
• Returns without the original invoice.

Prescription and made-to-order lenses. Lenses surfaced to an individual prescription are made for one person and cannot be resold. They are returnable only where there is a manufacturing defect or where the lens does not match the prescription ordered.

How to make a return

1. Contact info@spinelglobal.com, or go to the practitioner or point of purchase.
2. Bring the product, its case and accessories, and the original invoice.
3. The product is inspected to confirm whether the fault is a manufacturing defect.
4. Where confirmed, we repair, replace or refund at our discretion. Where a refund is issued, it is processed by Fx Enterprises to the original payment method.

Timelines. Report a suspected defect as soon as you notice it, and in any case within the 1-year warranty period. Refunds are processed once a claim is approved; your bank may take longer to show the credit.

Your statutory rights. Nothing in this policy affects rights you have under Sri Lankan consumer protection law. Where the law gives you a stronger right than this policy, the law applies.

Full details are in our Return Policy.

07Intellectual property

Spinel Global is copyrighted under Fx Enterprises. The Spinel Global name, logo, wordmark, brand identity, product designs, lens design names, website text, photography, video and graphics are owned by Fx Enterprises or used under licence.

You may not copy, reproduce, republish, distribute or use any of this material for commercial purposes without our written permission. Product names and logos of Spinel Global may not be used by any third party to suggest a partnership, dealership or endorsement that does not exist.

You may share links to our pages and use our material for personal, non-commercial reference.

Unauthorised use should be reported to info@spinelglobal.com.

08Regulatory compliance, liability and governing law

Regulatory responsibility. All regulatory, import, licensing and government policy obligations relating to SPINEL products are undertaken by Fx Enterprises. Spinel Global is a brand and does not hold these obligations separately.

Liability. To the extent permitted by law, our liability for any claim relating to a product is limited to repair, replacement or refund of that product under Sections 5 and 6. We are not liable for indirect or consequential loss, including loss of income or travel costs arising from a defective product.

Nothing in this section excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Privacy. Personal information you give us — contact details, order details and prescriptions supplied for made-to-order lenses — is held by Fx Enterprises and used to fulfil and support your order. See our Privacy Policy.

Governing law. These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.

Complaints first. Before any formal step, please raise the issue with us at info@spinelglobal.com so we can try to resolve it directly.

09Contact us

Every complaint sent to info@spinelglobal.com is acknowledged and handled by our team.

SPINEL is a brand of Fx Enterprises, Colombo, Sri Lanka. Terms & Conditions and Returns / Warranty Policy — effective 3 November 2026.