01
Privacy policy
What personal information the site collects (contact-form details, order information, prescriptions supplied for made-to-order lenses), how it is stored, who it is shared with, and how a customer can request access or deletion.
02
Warranty policy
Coverage terms for SPINEL lenses and frames — what counts as a manufacturing defect, the claim period, what proof of purchase is required, and how claims are handled through the fitting practitioner.
03
Returns & exchanges
Conditions under which frames and sunglasses can be returned or exchanged, and how prescription lenses — which are made to an individual Rx — are treated differently.
04
Cookies
What cookies or analytics the site uses and how a visitor can decline them.